Retrun Policy

CANCELLATION
To cancel your order, please email our customer service team at info@shadidress.de. We usually ship orders within 12 hours, so it may not be possible to honor your cancellation request if you fail to inform us within this timeframe.

REFUNDS / RETURNS
Shadi Dress does not offer returns or exchanges for any products unless the wrong product is mistakenly delivered. In such cases, you can request a return by sending an email to info@shadidress.de before sending the goods back. Please note that Shadi Dress does not issue return labels.

When selecting your dress size, please carefully review our size guide (size chart). If you believe none of our standard sizes will fit you well, select the “custom size” option and provide complete measurements. Remember, we strictly follow the measurements provided by the customer.